Dear Valued Customer,
Welcome to www.Ikonicworld.com (“Website”). IKONIC and/or its affiliates provide website features, products, and services to you when you shop at Ikonicworld.com, use Ikonic products or services, or use software provided by IKONIC in connection with any of the foregoing. IKONIC provides these services subject to the following conditions.
This user agreement (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”) is between you (“you” or “End User” or “your” or “Buyer” or “Customer” or “Registered User”) and IKONIC (“Company” or “us” or “we” or “Ikonicworld.com”).
This document is an electronic record in terms of the Information Technology Act, 2000, and the rules thereunder as applicable, along with the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Notwithstanding anything contained or stated in any other document, if there is a conflict between the terms mentioned herein and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Website.
By accessing this Website, you are deemed to have read, understood, and accepted these Terms and Conditions. Do not continue to use www.Ikonicworld.com if you do not agree to all of the Terms stated on this page.
By visiting our website, you warrant that you have agreed and acknowledged to abide by the below terms and conditions. Please read the Terms & Conditions as on the Company’s website carefully before placing an order to ensure that you understand our policies regarding security, returns, refunds, warranty, and product care.
Your access to and use of the Website is also conditioned on your acceptance of and compliance with the Privacy Policy of the Company as stated at https://www.ikonicworld.com/pages/privacy-policy. Our Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your personal information when you use the Website. Please read our Privacy Policy carefully before using our Website.
INTRODUCTION
The domain name www.Ikonicworld.com is registered in the name of SSIZ International Private Limited, which is a company duly registered under the Companies Act, 2013. Its registered office is at 4, 2nd Floor, Plot No. 354, Umrigar Bldg, Abdul Rehaman Street, Crawford Market, Mumbai - 400003. IKONIC is engaged in the business of selling professional hair styling tools, grooming accessories, and related beauty products.
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.
USER RESPONSIBILITY AND REGISTRATION OBLIGATIONS
If you use the Website as a Registered User, you agree that you are competent to contract within the meaning of the Indian Contract Act, 1872. IKONIC reserves the right to suspend your account. You are solely responsible for maintaining the confidentiality of your User ID and Password and for all activities that occur under your User ID and Password.
When you use any of our Services, or send e-mails to us, you are communicating with us electronically. By using our Services, you consent to receive communications from us electronically. We will communicate with you by e-mail, by posting notices on this Website, or through other Services.
We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt out of our promotional emails at any time by clicking the unsubscribe link at the bottom of any of our email correspondence. The offers made in any promotional messages sent via email/SMS/MMS shall be subject to change at the sole discretion of IKONIC, and IKONIC owes no responsibility to provide you with any information regarding such changes.
You undertake not to host, display, upload, modify, publish, transmit, update, or share any information on the Website that:
(i) belongs to another person and to which you do not have any right;
(ii) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner;
(iii) harms minors in any way;
(iv) infringes any patent, trademark, copyright, or other proprietary rights;
(v) violates any law for the time being in force;
(vi) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(vii) impersonates another person;
(viii) contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource;
(ix) threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, public order, or causes incitement to the commission of any cognizable offence;
(x) prevents the investigation of any offence; or is insulting to any other nation.
If it is found that you are in violation of these express conditions, you shall be solely responsible and face all legal consequences of the same, and IKONIC shall in no manner be held responsible.
PURCHASES
If you wish to purchase any product or service made available through the website (“Purchase”), you may be asked to provide certain information relevant to your Purchase, including but not limited to your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.
You represent and warrant that:
(i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and
(ii) The information you supply to us is true, correct, and complete.
We may employ the use of third-party services for the purpose of facilitating payment and completing Purchases. By submitting your information, you grant us the right to provide the information to these third parties, subject to our Privacy Policy.
Certain products may have limited quantities and are subject to return or exchange only in accordance with our Return & Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear on the Website. However, we cannot guarantee that your device’s display of any color will be accurate.
BILLING
The price of our merchandise, as mentioned on www.Ikonicworld.com, is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all local taxes as applicable in India. Additional applicable taxes may be charged depending upon the destination where the order is to be shipped. The tax rate applied and charged on the order shall include the combined tax rate for both state and local taxes in accordance with the address where the order is being shipped.
IKONIC reserves the right to collect taxes and/or any other levy, duty, or surcharge that it may have to incur in addition to the normal taxes it may have to pay. For shipping and delivery charges, kindly refer to our Shipping and Delivery Policy.
ORDER CANCELLATION BY IKONIC
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service unavailability, errors in the description or price of the product or service, errors in your order, or other reasons.
We also reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. Due to unavoidable circumstances, there may be times when certain orders, having been validly placed, may not be processed or capable of being dispatched. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department, or any defect regarding the quality of the product.
We may also require additional verifications or information before accepting any order. If your order is cancelled after your credit card/debit card/Gift Card/Credit Note or any other mode of payment has been charged, the said amount will be reversed into your account/as the case may be to the source of the payment within a period of 5 - 7 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by IKONIC.
PAYMENT
Payments can be made by one of the following: Credit Card/ Debit Card, Net Banking, UPI, Wallets, and Cash on Delivery up to a certain value as defined by us from time to time. Additional terms and conditions may apply depending upon your payment mode, including without limitation, for EMIs and Cash on Delivery. By making payment through such mode, you agree to terms and conditions that apply to such mode of payment.
While availing any of the payment methods offered by us, we are not responsible and take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you, including but not limited to:
(i) lack of authorization for any transaction;
(ii) exceeding the present limit mutually agreed by you and your bank(s);
(iii) any payment issues arising out of the transaction;
(iv) decline of transaction for any other reason(s).
All payments made against purchases/services on https://www.ikonicworld.com/ by you shall be as against the MRP displayed on the Website and shall be in terms and conditions of the third-party Online Payment Gateway Services as adopted and applicable to your transaction as approved by IKONIC.
Before shipping your order, we may request you to provide supporting documents (including but not limited to government-issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done to ensure a safe and secure online shopping environment for our users.
IKONIC may employ PayU, RazorPay, and such other third-party facilities for payments on the Website. Use of such third-party services will be governed by their User Agreement, Seller Terms, Conditions, and other rules and policies applicable to your activities.
SECURITY POLICY
Your payment and personal information are always protected by us.
We use Secure Sockets Layer (SSL) encryption the industry standard for secure commerce transactions. This ensures that your personal details including but not limited to credit card number, name and address are encrypted and cannot be accessed over the internet.
PRODUCT SAFETY DISCLAIMER
The Company endeavors to ensure that all products sold on www.Ikonicworld.com are manufactured and tested in compliance with applicable safety and quality standards. This includes, but is not limited to, electrical safety standards for electronic devices, heat-resistance for styling tools, and safe formulations for personal care and cosmetic products.
Products such as hair styling tools, straighteners, curlers, and dryers are designed for normal household or professional use. Users are advised to follow the provided operating instructions, including voltage specifications, heat settings, and handling precautions. Misuse or use contrary to instructions may result in injury, burns, or property damage.
While the Company strives to uphold the highest levels of product safety and regulatory compliance, it does not provide any performance-based, electric safety, or defect-free warranty, express or implied, beyond what is expressly stated. Users are advised to discontinue use immediately if the product emits unusual sounds, sparks, odors, or shows any sign of malfunction or instability.
Note: Children should not operate electrical styling tools without adult supervision.
SAFETY INSTRUCTIONS
By purchasing and using electrical or electronic products from Ikonicworld.com, you agree to follow all safety and operating instructions provided by the Company. Improper use may result in injury, damage, or electric shock.
Please read and observe the following important safety warnings:
(i) Do not use any electronic appliances near bathtubs, showers, basins, or other vessels containing water or any other water source.
(ii) An appliance should never be left unattended when it’s plugged in.
(iii) Keep the cord away from heated surfaces. Do not wrap the cord around the appliance.
(iv) Never operate any electronic appliance if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or if it has been dropped in water.
(v) Always store the appliance and cord in a dry, moisture-free area.
(vi) Avoid using extension cords or voltage converters with any appliance.
(vii) Failure to follow these precautions may void the product warranty and could result in injury or damage.
WARRANTY
Ikonic tools are manufactured to the highest standards of excellence and are tested for consistency and efficiency. In the rare event of manufacturing defects, Ikonic offers a manufacturer’s limited warranty.
This warranty does not pertain to products showing negligence, tampering, false repair, physical damage, broken ceramic plates, or to parts that are not faulty as judged by us.
(i) This warranty is valid for one year from the date of purchase. Your purchased product is repairable within one year of the original purchase date if it is found to be defective in material or workmanship.
(ii) The defective product must be returned in its original packaging along with the warranty card and proof of purchase to the original place of purchase.
(iii) This warranty does not apply to products showing abuse or damage, or to parts which, in our judgment, are not defective. It also does not extend to items that have been tampered with, altered, or repaired other than by the manufacturer or its authorised agents.
(iv) This warranty does not cover items damaged by normal wear and tear, including chips, scratches, abrasions, discolouration or fading; use of improper voltage or current; negligence; misuse; disassembly; or dropping.
(v) Products should be proactively registered for the warranty to be considered. You can find the link to register your product in the user manual or here.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated or unless any proprietary material is owned by a third party and expressly mentioned, IKONIC owns all Intellectual Property Rights to and in the Website, including, without limitation, any and all rights, title, and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets, and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
You acknowledge and agree that you shall not use, reproduce, or distribute any content from the Website belonging to IKONIC without obtaining authorization from it.
Intellectual Property Rights Complaints:
IKONIC respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes any Intellectual Property Right infringement, please address a complaint to Customer Care by way of an email at: support@ikonicworld.com.
You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims.
DISCLAIMER
Prices shown on the website, both for India and international countries, are subject to change without prior notice. These prices reflect only the MRP and do not include shipping and taxes, which may be extra as applicable.
From time to time, there may be information on our Website or in our catalogue that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, and availability. IKONIC reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
All information, content, materials, products (including software), and other services included on or otherwise made available to you by IKONIC are provided on an “as is” and “as available” basis, unless otherwise specified in writing. IKONIC makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software), or other services made available through the website, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.
IKONIC does not warrant that this Website will be continuously available, uninterrupted, error-free, or that any information contained herein is complete, accurate, or non-misleading.
IKONIC hereby disclaims all warranties of any kind, whether express or implied, statutory or otherwise, including but not limited to warranties of merchantability, non-infringement, and fitness for a particular purpose.
Except as prohibited by law, you agree to hold IKONIC, its officers, directors, employees, and agents harmless from any indirect, punitive, special, incidental, or consequential damages, however they may arise (including attorneys’ fees and related costs of litigation or arbitration), whether in contract, negligence, or other tortious action, or arising out of or in connection with your use of the website or these Terms.
In any event, the liability of IKONIC shall be limited solely to the amount paid for the relevant product(s) or service(s), and under no circumstances shall IKONIC be liable for consequential or punitive damages.
SEVERABILITY
We reserve the right to make changes to our Website, policies, and these T&C at any time. If any provision of these Terms is held to be invalid, void, or unenforceable for any reason, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.
WAIVER
The failure of IKONIC to enforce any provision of these Terms and Conditions at any time shall not be construed as a waiver of that provision or of the right to enforce it subsequently.
FORCE MAJEURE
IKONIC shall not be liable for any failure or delay in performance of its obligations or delivery of services if such failure results from events beyond its reasonable control, including but not limited to acts of God, war, civil unrest, strikes, lockouts, governmental restrictions, epidemics, natural disasters, or any other event of force majeure that prevents or delays performance.
DISPUTE RESOLUTION
These Terms and any dispute arising out of or in connection with your use of the Website shall be governed by and construed in accordance with the laws of India. Any such dispute shall be subject to the exclusive jurisdiction of the courts at Mumbai, India.
Your obligation to make payments, if due, shall remain unaffected during the pendency of any such dispute
GRIEVANCE AND FEEDBACK
Any grievances you may have regarding the use of the Website can be addressed to the Customer Care team via email at support@ikonicworld.com or to the Grievance Officer rafiq.shaikh@ssiz.in
The Grievance Officer shall consider and resolve the same within one month from the date of receipt of such complaint or grievance.
You may also provide us, either directly at support@ikonicworld.com, with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) You shall not retain, acquire, or assert any intellectual property right or other right, title, or interest in or to the Feedback; (ii) The Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential or proprietary information belonging to you or any third party; and (iv) The Company is not under any obligation of confidentiality with respect to the Feedback.
ENTIRE AGREEMENT
These Terms of Service, along with any related policies or operating rules posted on this Website, constitute the entire agreement and understanding between you and IKONIC regarding your use of the Website and Services. They supersede all prior or contemporaneous communications, agreements, or proposals, whether oral or written, between you and us (including any previous versions of these Terms of Service).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.