Refund policy

RETURNS AND REPLACEMENT

Personal care appliances cannot be returned due to hygiene reason, however <Brand Name> will not consider the product for return or replacement in the following cases. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement within 7 days from the date of order delivery.

Buyer’s remorse, includes change of mind or incorrect product/model/color ordered.

Product has already been installed or is in use, and works as per its specification certified by the brand.

Product has been tampered with, or has missing serial number/IMEI number.

Product has been relocated from the primary delivery address registered for installation/demonstration by the customer.

The applicable refund window has been exhausted, the product will be repaired as per brand warranty terms.

Product is a free gift.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return within 48 hours of receiving the order:

Contact our customer support team via email: support@ssiz.in within 48 hours of receiving the order.

Provide us with your order id details and request / concern to return / replace the defective OR wrong items you have received in your order. Kindly share an image of the product and the invoice with the original packing box and labels (the way the order was received).

We will arrange a reverse pickup of the products within 2 - 4 business days, Once the product is found damaged / defective as per the type of complaint and the information received was accurate.

Once the investigation is completed and the product is found damaged / defective OR wrong product received as per type of complaint. We shall refund Or replace the product.

Note: In replacement, it is subject to the availability of the stock. In case a replacement may not be available, we will refund you the full amount.

REFUND POLICY: